Policies and Terms

Shipping Policy

Flat fee shipping rate by products are as follows:

Small size item rate $10.00

Medium size item rate $15.00

Standard size item rate $20.00

*Oversize item rate starts at $25.00.

*Oversized items (such as Commissioned Furniture Pieces) will be discussed with client prior to contract approval on delivery method options.

Local delivery/drop offs are free within a 10 mile radius.

Warranty & Return Policy

Mazzenga Woodworks products are created with the utmost care and attention to detail.

All rough lumber is hand selected and inspected throughout the production process. Products can be warrantied for a refund if there is a defect in the material or workwomanship within 30 days.

Items must be in new condition and packaged well for a return. A return shipping label will be provided upon authorization.

Mazzenga Woodworks is not responsible for misuse, neglect, or exposure to extremes in temperature or humidity.

Custom Commissioned Pieces

All Custom Commissioned Pieces require a 50% non refundable deposit on contract approval.

Once lumber is selected and purchased any changes to design or materials after production has started is subject to additional charges.

Custom quotes are honored for a period of 30 days once received unless otherwise negotiated.

Due to the custom nature of the production process, all quoted completion/delivery dates are estimates only.

Mazzenga Woodworks shall not be liable for delays in completion or shipment for any reason of force majeure or for any cause beyond reasonable control.

Board Care & Cleaning Instructions

After each use, scrub the board with hot soapy water without submerging.

Rinse thoroughly and dry with a soft towel.

Stand the board on its edge or on Board Display/Drying Brackets.

Apply a generous coat of Board Butter to all surfaces once every 3-5 uses to recondition the wood.

Let the board butter soak in for approx. 10-15 minutes and buff off with a clean soft cloth.

Keeping the board conditioned will prevent the wood from drying out.

DO NOT place the board in the dishwasher, or microwave.

DO NOT submerge the board in water or allow hot surfaces to come into contact.

This will cause the board to warp or burn.

Exotic Wood Disclaimer

The Bright and vibrant color of exotic woods such as Padauk (red/orange), Purple Heart (purple), and Wenge (black) will not last forever. Like all woods they will darken and change overtime with exposure to UV light. If boards are stored in direct sunlight it will darken and loose its vibrant color within months. It is best to store in natural low light areas. Native woods such as cherry and walnut will take on a gorgeous deep rich tone over time.

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Payment Methods

- Credit / Debit Cards
- PAYPAL